Refund policy

Return and Refund Policy

At PopShade, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at popshade@gmail.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Non-Returnable Items

• Items returned more than 30 days after delivery
• Items that are damaged, used, or not in original packaging
• Items marked as final sale

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at popshade@gmail.com with photos of the damage. We will send a replacement or issue a full refund at no charge.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at popshade@gmail.com.